FINASTRA is hiring: ASSOCIATE TECHNICAL ENGINEER | Client-Facing Technical Support Role | Freshers can also apply | Hurry up !! Join Finastra as an Associate Technical Engineer – Delivering World-Class Client Support
Experience Level: Entry-Level to 2 Years
Department: Technical Support
Table of Contents
About the Role:
As an Associate Technical Engineer at Finastra, you will be a key liaison between our clients and internal teams, playing a vital role in delivering an exceptional customer experience. You will manage technical issues, assist in solution delivery, and support functional consultants, ensuring optimal product performance and customer satisfaction.
Job Description :-
| Company: | Finastra |
| Job Role: | Associate Technical Engineer |
| Batches: | 2021/2022/2023/2024/2025 |
| Degree: | Bachelor’s degree |
| Experience: | Freshers(0-2yrs) |
| Location: | Bangalore/Pune, INDIA |
| CTC/Salary: | INR 6-12 LPA (Expected) |
Key Responsibilities:
- Respond to client queries including incidents, technical issues, and product usage assistance.
- Reproduce client-reported issues in Finastra’s test environments for deeper investigation.
- Conduct detailed technical analysis and root cause investigations to deliver efficient resolutions.
- Coordinate with internal teams to escalate and track complex issues while ensuring client satisfaction.
- Participate in client calls, WebEx sessions, and collaborative troubleshooting.
- Validate bug fixes and patches, ensuring robust product quality before release.
- Contribute to technical documentation and best practice guidelines.
- Assist in writing simple scripts and performing system testing.
- Collaborate with senior engineers and escalate issues when necessary.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Business IT, Mathematics, or a related discipline.
- Strong understanding of C/C++, with proficiency in debugging using tools across platforms.
- Familiarity with SQL, Java, or C#.
- Working knowledge of Linux, Solaris, and Windows operating systems.
- Basic understanding of middleware technologies like CORBA, JMS (ActiveMQ), and Tomcat is an advantage.
- Excellent communication skills in English—both verbal and written.
- Strong analytical thinking, customer orientation, and attention to detail.
- Ability to work independently or collaboratively within a client-facing support environment.
Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world’s top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
what will you contribute:
Reporting to the Technical Support Manager, the Associate Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.
How to Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Apply Now button.
- To be directed to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross- check the information you have provided.
Apply Link: Click Here
You can also check out:
https://jobfunction.in/leap-is-hiring-engineering-intern-apply-soon/
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