Overview:
We are hiring an experienced and detail-oriented Operations Analyst – Business Risk & Compliance to join our Central Business Team. In this critical role, you will act as the key link between the Central Business and Merchant Operations teams. Your primary focus will be on optimizing merchant onboarding, KYC (Know Your Customer), and servicing processes to ensure regulatory compliance while enhancing operational efficiency.
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ABOUT PHONEPAY:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Job Description :-
| Company: | PhonePe |
| Job Role: | Business Operations Analyst |
| Batches: | 2021/2022/2023/2024/2025 |
| Degree: | Bachelor’s degree |
| Experience: | 1–4 years of experience |
| Location: | Bangalore, INDIA |
| CTC/Salary: | INR 6.4-16 LPA (Expected) |
KEY RESPONSIBILITIES:
- Lead the implementation and continuous improvement of risk and compliance policies across onboarding, KYC, and servicing workflows
- Collaborate cross-functionally with product, engineering, legal, compliance, and merchant operations teams to align on process and policy standards
- Design and implement scalable processes to validate merchant KYC documentation for completeness and regulatory compliance
- Review and enhance existing SOPs for merchant operations to meet evolving business and compliance needs
- Build systems and mechanisms to validate merchant documents against internal policies, regulatory frameworks, and industry best practices
- Stay updated with changing regulatory environments and ensure ongoing compliance readiness
- Assist in internal audits and compliance assessments to maintain regulatory benchmarks
WHAT YOU WILL GAIN:
- Opportunity to lead and influence critical policy initiatives in the merchant risk and compliance space
- Work directly with cross-functional teams and gain exposure to high-impact, compliance-centric operations
- Be part of a fast-paced, growth-focused organization driving innovation in the merchant ecosystem
IDEAL CANDIDATE PROFILE:
- Bachelor’s degree in Engineering, Law, Business, Finance, or a related field
- 1–4 years of experience in business operations, compliance, or risk analysis
- Strong analytical and data-driven mindset with proficiency in Excel and basic SQL
- Exceptional program and process management skills with a track record of driving execution
- Ability to work independently and take ownership in a dynamic and fast-paced regulatory environment
- Strong focus on merchant experience, with a proactive and solution-oriented approch
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
How to Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Apply Now button.
- To be directed to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross- check the information you have provided.
Apply Link: Click Here
You can also check out:
https://jobfunction.in/finastra-is-hiring-associate-technical-engineer/
